Outpatients

Managing outpatient appointments during COVID-19

South Metropolitan Health Service (SMHS) continues to review how to manage its readiness and response to the rapidly changing COVID-19 situation. Reducing face-to-face patient interaction in our hospitals is one way to maximise patient and staff safety.

Please follow government guidelines on visitors and bring only one adult to accompany you to your outpatient appointment.

Please do not attend an outpatient appointment if you are unwell

Please do not come to a hospital outpatient appointment if you or the person accompanying you meet the criteria for self-isolation without liaising first with the National Coronavirus Helpline on 1800 020 080 for further advice. In that event, we would need to determine if your appointment needs to go ahead and what special arrangements are required to allow your appointment to proceed safely.

When visiting please:

  • wash hands with hand sanitiser
  • keep a safe distance between yourself and others of at least 1.5 m
  • refrain from physical contact. 
Our services

Outpatient services available at Rockingham General Hospital include:

  • Anaesthetics (Pain management)
  • Anaesthetics (Pre-operative)
  • Colposcopy
  • Continence Advisory
  • Diabetes: Clinical Psychology
  • Diabetes: Dietitian
  • Diabetes: Nurse Educator
  • Dietetics
  • Endocrinology & Diabetes
  • Gastroenterology
  • General Medicine
  • General Surgery
  • Gynaecology / Colposcopy
  • Haematology
  • Infectious Diseases
  • Maternity: Obstetrics / Antenatal
  • Mental Health: Clinical Psychiatry / Psychiatric Liaison, Rockingham Kwinana Adult Mental Health Service, Peel and Rockingham Kwinana Older Adult Mental Health Service, Peel Adult Mental Health Service
  • Neurology (General)
  • Occupational Therapy
  • Oncology
  • Orthopaedics & Fracture
  • Paediatrics
  • Paediatric Psychiatry (Child &andAdolescent Mental Health Services)
  • Palliative Care
  • Physiotherapy
  • Podiatry
  • Renal Medicine
  • Respiratory Medicine
  • Social Work
  • Speech Pathology
  • Stroke, Falls, Memory and Parkinsons Clinics
  • Urology
Digital outpatient appointments

Where practical, some outpatient appointments are now being delivered by telephone or video call rather than onsite within the hospital. Read more about the management of outpatient clinics during COVID-19 (external 97PDF KB)

Read information for referrers of outpatients (external PDF 170KB)

Digital appointments are those conducted by:

  • telephone
  • video call at home or with your GP
  • Scopia
  • telehealth at another WA Health site.

If you would like to have your appointment digitally, you can either:

  • discuss with your GP or referring specialist
  • discuss with your clinician during your appointment
  • talk to your clinic clerk
  • contact us through Outpatient Direct (external site) on 1300 855 275.

It’s great not having to travel to the hospital and far more relaxing to have your appointment at home, however not all appointments are suitable to be done digitally. Your clinician will determine if it is appropriate and you may have a combination of face-to-face and digital appointments depending on your clinical condition.

Making an appointment

Outpatient appointments are made after referral from your General Practitioner (GP) or for further treatment after being discharged from hospital. Outpatient appointment information is then posted to patients.

Additional information is available for health professionals seeking more information about outpatient referrals at RGH.

Manage appointments with Manage My Care

A green tick overlays a plus sign with the words Manage My Care underneath the image

The Manage My Care app gives you and those you care for more access to outpatient appointment and referral information than ever before at a number of metropolitan hospitals including Fiona Stanley Hospital.

Key features of Manage My Care include:

  • easily see your outpatient appointments and referrals 24/7
  • update your contact details (e.g. address and phone numbers)
  • request to reschedule, confirm or cancel upcoming outpatient appointments for select specialties
  • access information about your appointment and hospital visit.
Appointment reminders

Reminders are sent in the form of a text message to patients who have provided a mobile telephone number for all clinics with the exception of:

  • Pre-admission
  • Anaesthetic/Pain Management
  • Geriatric Clinics including Stroke, Parkinsons, Falls and Memory
  • Hospital in the Home (HITH)
  • Social Work
  • Palliative Care.
What to bring

When an outpatient appointment has been arranged, it is recommended that patients bring:

  • Medicare card or health care card
  • a list of current medications (including creams, eye drops and over the counter medications)
  • any relevant x-rays.

Patients are also advised that wait times for outpatient appointments can vary.

Changing an appointment or contact details

Changing an appointment

If you are unable to attend your outpatient appointment, follow the directions outlined in your appointment letter or contact Outpatient Direct (Healthy WA) on 1300 855 275 as soon as possible. 

Changing contact details

If any of your contact details have changed (address, telephone number), please advise clinic staff or Outpatient Direct (Healthy WA) on 1300 855 275 as soon as possible. 

It is important to keep your contact details up to date as the majority of appointment notifications are mailed to patients. 

SMS reminders may also be sent to your mobile telephone.

 

Contact us

Phone:9599 4000 (switchboard) and ask for the specific clinic.

Operating hours

8am – 4.30pm, Monday to Friday excluding public holidays.

Visit Healthy WA

Link to Healthy WA – health info for your family.