Outpatient Direct
Outpatient Direct is a WA based telephone service that assists some WA public hospital patients to manage their outpatient appointments at certain specialties/clinics listed below.
Outpatients receive medical treatment without being admitted to hospital.
Services Outpatient Direct provide:
- Cancelling outpatient appointments *
- Rescheduling outpatient appointments *
- Updating contact details such as postal address, phone numbers
- General information regarding your outpatient appointments
- Support for users of WA Health’s free outpatient app; Manage My Care via the support line 1800 517 133
* Whilst Outpatient Direct will attempt to assist you with your enquiry we are not able to reschedule/cancel all appointments and your call may be transferred to the appropriate clinic or a message sent to the clinic with your enquiry.
Attending Perth Children’s Hospital and have incorrect contact details?
Manage My Care
Don’t want to call or it’s out of hours?
Download the Manage My Care app to:
- Easily see your outpatient appointments and referrals 24/7.
- Update contact details for patients over 16 years of age (e.g. address and phone numbers).
- Request to reschedule, confirm or cancel upcoming outpatient appointments for select specialties (list below).
- Access information about your appointment and hospital visit.
Manage My Care is currently available at all OPD supported hospitals (listed below) as well as Osborne Park Hospital and Bentley Health Campus.
Learn more about Manage My Care including how to create an account and other Frequently Asked Questions
Hospitals and clinics assisted by Outpatient Direct
To determine if the clinic you attend is assisted by Outpatient Direct, please see the table below.
If there is a tick ( ✔) within the table under your hospital and clinic please contact Outpatient Direct on 1300 855 275 for assistance.
If your hospital and clinic are not ticked or listed you should refer to your appointment letter or Manage My Care for the direct phone number.
Frequently Asked Questions about Outpatient Direct
Can I make a new appointment through Outpatient Direct ?
No, new appointments will be allocated to you by the hospital; Outpatient Direct can only cancel or reschedule existing appointments. If your GP has sent your referral to the correct area, the hospital will process this and your appointment letter should arrive approx. 4 weeks before the date of your appointment.
I have my referral, who should I give / send it to?
Outpatient Direct are unable to receive or process referrals. If you have been given a referral from your GP or other medical professional, please ask your referrer to fax the referral to the Central Referral Service (your GP will have information about fax numbers etc).
I need medical advice; will Outpatient Direct be able to help?
No, Outpatient Direct staff are not medically trained and are unable to answer medical questions. If you need medical assistance please consider calling your GP or healthdirect Australia on 1800 022 222. In case of emergencies, call 000.
I have received an SMS for an appointment I know nothing about, what should I do?
If this appointment is for a hospital listed above, then Outpatient Direct 1300 855 275 will be able to assist to answer some questions. However, please check for a phone number included within the SMS and call this number if available.
What do I need to do to prepare for my appointment?
Instructions regarding how to prepare for your appointment should be detailed on your appointment letter. If you use the Manage my Care app, you will be able to view any appointment instructions by clicking on the respective appointment. For more information on how view your appointments see the user guide on Manage My Care.
I have been referred to hospital, when will I receive my appointment notification?
The hospital allocates a priority based on your health condition. You should receive an appointment letter approximately 4 weeks before your appointment. Users of Manage My Care will be notified via email when a new appointment is made, or when there has been a change to an appointment. Download Manage My Care via the App Store or Google Play.
If your condition deteriorates and you feel you need to be seen sooner, please contact your GP.
I need to speak to someone regarding an appointment on behalf of a family member; can I manage their appointment for them?
If you are listed as Next of Kin or a nominated contact on the patient’s health record then you may be able to manage the appointment on their behalf. Any person not listed will not be able to discuss appointment details for another person.
Within Manage My Care, you can give your Next of Kin permission to view and manage your outpatient appointments and referrals. For more details on how to give your Next of Kin permission, refer to the user guide on Manage My Care.
I have lost my appointment letter; can I still attend my outpatient appointment?
Yes, you can still attend your appointment without your appointment letter. Outpatient Direct 1300 855 275 will be able to assist with ordering a reprint of your appointment letter if you would like one. Alternatively, start using Manage My Care to view and manage your outpatient information in real time.
Remember
Only some hospitals and clinics are assisted by Outpatient Direct. Refer to the above table to determine which hospitals and clinics are assisted.
Acknowledgements
WA Health
This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.