Clinical triaging and appointment allocation is the responsibility of the hospital site. Triage is not completed by CRS.
Once the site accepts the referral, both you and your patient will receive a notification of which site has accepted the referral. You will be notified by the same method you submitted the referral (e.g. if you submitted your referral via secure messaging, notification of referral acceptance will be sent back to you via secure messaging), and your patient will be notified by SMS. If your patient does not have a mobile number, they will receive a letter.
After this notification, all further communication from you or your patient about the referral should be directed to that site.
The site will contact the patient to arrange an appointment closer to the required appointment date.
All enquiries relating to outpatient appointments should be directed to the hospital site that has accepted the referral. Patients can contact Outpatient Direct to obtain information about their appointments at certain specialties/clinics.
If the referral is not accepted by the outpatient specialty, you will receive a notification from either the hospital site or CRS outlining the reason.