Referral form templates

New referral forms have been developed for use by general practitioners. The referral forms can be downloaded into practice software for GP use. Instructions on how to do this and the referral form templates are available below.

Note: Don't open the RTF documents below using Word or they may become corrupted. Please read the ‘How to import and use’ guides before opening and downloading the template documents.

Genie software

The following referral templates can be found on Genie via Special > Software Updates > Forms tab > Government Non-Medicare :

  • WA Gov Endoscopy Form – Adult
  • WA Gov General Adult Outpatient
  • WA Gov Paediatric Outpatient

How to download from into Genie software (external site).

Communicare software

To access the General Adult referral form template and Paediatric referral form template:

  1. Open Communicare templates by navigating to Tools > Communicare Templates
  2. Search for ‘CRS’ in the Search Text bar and the templates will be listed*
  3. Use these templates with the Letter Writer function on a patient’s file

*NB: Please note that the Direct Access Gastrointestinal Endoscopy referral forms (called ‘Direct Access Gastrointestinal Endoscopy (Adult)’ and ‘WA Referral Form CRS - Request for Endoscopy’) and Obstetrics and Gynaecology referral form templates that appear in ‘CRS’ search results in Communicare are out of date and should not be used. Instructions on how to set-up the current Direct Access Gastrointestinal Endoscopy referral form template is included below.

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To set-up the currently supported Direct Access Gastrointestinal Endoscopy referral form template:

  • WA Referral Form CRS – Direct Access GI Endoscopy (Adult) – xml file – please contact Communicare support or the CRS for a copy of the template file if you do not have a copy already (contact details below)

Step 1. Disable outdated templates

  • Open Communicare templates by navigating to Tools > Communicare Templates > Search for ‘Endoscopy’ in the Search Text bar
  • Double-click the template names of the two templates below to bring up the Document Template window:
    • Direct Access Gastrointestinal Endoscopy (Adult)
    • WA Referral Form CRS – Request for Endoscopy
  • Unselect the ‘Enabled’ checkbox in the Document Template window for each template listed above to disable the two outdated templates if they are not yet disabled

Step 2. Import current template

  • Save the xml file named WA Referral Form CRS – Direct Access GI Endoscopy (Adult) to your desktop
  • Open Communicare templates by navigating to Tools > Communicare Templates > Import > and then select the saved xml file WA Referral Form CRS – Direct Access GI Endoscopy (Adult) from your desktop to import
  • Select ‘Yes’ to the overwrite prompt
  • The template will be imported and available in the templates list
  • Use this template with the Letter Writer function on a patient’s file

Once you have imported the current WA Referral Form CRS – Direct Access GI Endoscopy (Adult), all three CRS referral form templates will be available for use by searching ‘CRS’ in the Communicare Templates window. Users should not use and not enable any templates that are currently disabled.

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Further support contact details:

  • For further information please refer to the Communicare website or contact Communicare (Telstra Health) for further support via 1800 432 584 or online.
  • For further information about sending referrals to the CRS, please refer to the CRS website. The CRS team can also be contacted for further support regarding sending referrals and available templates. Phone 1300 551 142 or email the team via Central.ReferralService@health.wa.gov.au.

More information

How to send referrals to CRS

Secure messaging

Fax: 1300 365 056

Post: GPO Box 2566, St Georges Terrace, WA 6831

Contact details

Phone: 1300 551 142

Please email for enquiries only. Emailed referrals are not accepted. Referrals that are emailed will be cancelled back to the referring practitioner for resubmission via secure messaging, fax or post. Email the CRS

Last reviewed: 07-09-2022