Contact Onelink Customer Service team for vaccine orders (including setting up a new account), deliveries, system support or account queries:
Order vaccines
To order government- funded vaccines, complete a vaccine stock count and plan vaccine stock for one fortnight of use (plus a small buffer if required). Refer to the Guidelines for the Management of Cold Chain for Immunisation Service Providers (Section 4.1 Ordering vaccines).
Receive and store vaccines
Refer to the Guidelines for the Management of Cold Chain for Immunisation Service Providers (Section 4.3 Vaccine deliveries, 4.4. Vaccine management).
Cold chain breach
When government-funded vaccines are involved in an incident where the cold chain is compromised, or when vaccine wastage may be evident, the incident must be immediately reported to the WA Department of Health.
Refer to the Guidelines for the Management of Cold Chain for Immunisation Service Providers (Section 4. Monitoring and maintaining the cold chain process, 5. Cold chain breach) and the Cold chain management webpage to information on how to report any cold chain breach.
Vaccines authorised by Public Health Units
For rabies prophylaxis or to order urgent vaccines for other notifiable diseases, providers should notify their Public Health Unit (external site). Approval of treatment is required by a WA public health physician (PHP), infectious disease consultant, or regional immunisation coordinator (RIC).
To order for urgent case contacts and/or outbreak management
Public Health Unit use only:
To approve urgent dispatch of vaccines from Onelink use the urgent case contacts vaccine order approval form (PDF 895KB).
To order for rabies vaccine/immunoglobulin
Public Health Unit use only:
Refer to the relevant section on the Rabies and other lyssaviruses (including Australian bat lyssavirus) webpage.
Follow the WA protocol for accessing immunoglobulin blood products for public health use in Western Australia. Ensure an exposure form is completed by the authorised approver. Once assessed, complete and approve the rabies order form for urgent or next day dispatch from Onelink.
Last reviewed: 01-08-2025