Managing outpatient appointments during COVID-19

South Metropolitan Health Service (SMHS) continues to review how to manage its readiness and response to the rapidly changing COVID-19 situation. Reducing face-to-face patient interaction in our hospitals is one way to maximise patient and staff safety.

Please follow government guidelines on visitors and bring only one adult to accompany you to your outpatient appointment.

Please do not attend an outpatient appointment if you are unwell

Please do not come to a hospital outpatient appointment if you or the person accompanying you meet the criteria for self-isolation without liaising first with the National Coronavirus Helpline on 1800 020 080 for further advice. In that event, we would need to determine if your appointment needs to go ahead and what special arrangements are required to allow your appointment to proceed safely.

When visiting please:

  • wash hands with hand sanitiser
  • keep a safe distance between yourself and others of at least 1.5 m
  • refrain from physical contact. 

Our outpatient services

Our outpatient clinics provide ongoing health care and treatment for patients who require an examination or treatment, but who are not required to stay in hospital overnight.

Rockingham General Hospital (RGH) outpatient clinics include a range of medical and surgical specialties.

Patients may be referred to the Outpatient Department as a new patient or for follow-up post surgery/discharge.

Outpatient audit

South Metropolitan Health Service (SMHS) is commencing an outpatient reform project in July 2019.

In preparation for this, SMHS outpatient waitlist data is being audited to provide an accurate picture of the number of referred patients awaiting their first outpatient appointment. 

Our services

Outpatient services available at Rockingham General Hospital include:

  • Anaesthetics (Pain management)
  • Anaesthetics (Pre-operative)
  • Colposcopy
  • Continence Advisory
  • Diabetes: Clinical Psychology
  • Diabetes: Dietitian
  • Diabetes: Nurse Educator
  • Dietetics
  • Endocrinology & Diabetes
  • Gastroenterology
  • General Medicine
  • General Surgery
  • Gynaecology / Colposcopy
  • Haematology
  • Infectious Diseases
  • Maternity: Obstetrics / Antenatal
  • Mental Health: Clinical Psychiatry / Psychiatric Liaison, Rockingham Kwinana Adult Mental Health Service, Peel and Rockingham Kwinana Older Adult Mental Health Service, Peel Adult Mental Health Service
  • Neurology (General)
  • Occupational Therapy
  • Oncology
  • Orthopaedics & Fracture
  • Paediatrics
  • Paediatric Psychiatry (Child &andAdolescent Mental Health Services)
  • Palliative Care
  • Physiotherapy
  • Podiatry
  • Renal Medicine
  • Respiratory Medicine
  • Social Work
  • Speech Pathology
  • Stroke, Falls, Memory and Parkinsons Clinics
  • Urology
Making an appointment

Outpatient appointments are made after referral from your General Practitioner (GP) or for further treatment after being discharged from hospital. Outpatient appointment information is then posted to patients.

Additional information is available for health professionals seeking more information about outpatient referrals at RGH.

Appointment reminders

Reminders are sent in the form of a text message to patients who have provided a mobile telephone number for all clinics with the exception of:

  • Pre-admission
  • Anaesthetic/Pain Management
  • Geriatric Clinics including Stroke, Parkinsons, Falls and Memory
  • Hospital in the Home (HITH)
  • Social Work
  • Palliative Care.
What to bring

When an outpatient appointment has been arranged, it is recommended that patients bring:

  • Medicare card or health care card
  • a list of current medications (including creams, eye drops and over the counter medications)
  • any relevant x-rays.

Patients are also advised that wait times for outpatient appointments can vary.

Changing an appointment or contact details

Changing an appointment

If you are unable to attend your outpatient appointment, follow the directions outlined in your appointment letter or contact Outpatient Direct (Healthy WA) on 1300 855 275 as soon as possible. 

Changing contact details

If any of your contact details have changed (address, telephone number), please advise clinic staff or Outpatient Direct (Healthy WA) on 1300 855 275 as soon as possible. 

It is important to keep your contact details up to date as the majority of appointment notifications are mailed to patients. 

SMS reminders may also be sent to your mobile telephone.

Contact us

Telephone: 9599 4000 (switchboard) and ask for the specific clinic

Operating hours

8.00am to 4.30pm Monday to Friday excluding public holidays

Visit Healthy WA

Link to Healthy WA – health info for your family.