For patients & visitors

The healthcare services provided by the Rockingham Peel Group (RkPG) which includes Rockingham General and Murray District Hospitals, are staffed by a community of committed and highly-trained people working in a variety of specialty areas.

We are dedicated to providing the highest standard of service and care to all patients. We aim to be considerate, courteous and respectful to our patients and their carers, as well as to each other.

RkPG is a publicly-funded health service.  Patients who are eligible for Medicare receive free treatment.  Patients who are not eligible for Medicare are required to pay for treatment. Information about Medicare eligibility is available from the Department of Human Services (external site)

RkPG supports patient rights and responsibilities (also known as the Public Patients' Hospital Charter (external site)) as well as the rights and responsibilities of staff.

Read information about your rights and responsibilities (English and other languages) (external site).

For reasons of medical safety and patient confidentiality, we are not able to provide clinical advice or information about patients via email or via the internet.

All sites across the Rockingham Peel Group are smoke free, including our grounds, buildings, car parks and vehicles.

Safety and quality

We ask our patients and visitors to take an active role in our hand hygiene program and to 'be a partner in your health care'. Wash basins are available on the wards while hand gel is available at numerous locations including at the entrance and exit to all wards or clinics and at the end of patient beds.

You can find out more about our safety and quality performance by visiting MyHospitals (external site).

For patients

We are here to help you and are dedicated to providing the best possible care during your stay at either Rockingham General or Murray District Hospitals. Your care, comfort and recovery are our primary concerns. The information in Your hospital stay will help you become familiar with our hospitals before your stay with us. Please feel free to ask staff any questions about hospital routine and your personal care.

Rights and responsibilities

As our patient, you have the right to:

  • free public hospital services as a public patient, or choose to be treated as a private patient
  • treatment in order of clinical need
  • be treated with respect and dignity
  • access a range of services, including interpreters
  • an explanation of treatment and consent before being treated
  • a second medical opinion
  • advice on care when you leave the hospital
  • confidentiality and access to your medical records through
  • the Freedom of Information process
  • consent before being involved in training or research
  • a simple process for making complaints or suggestions.

In return, you have a responsibility to:

  • tell hospital staff about your medical history and that of your family
  • tell staff about any treatment or medication you were receiving when admitted to hospital
  • tell staff about any change in your condition or any problems you may have with your treatment
  • tell hospital staff about any special needs you have
  • be courteous and respect the role of the hospital staff - when people behave aggressively and hospital staff feel threatened, they have the right to withdraw care
  • advise hospital staff if you do not wish staff in training to be involved in your care
  • follow treatment instructions or let hospital staff know if you are unable to do so
  • keep appointments or let hospital staff know if you are unable to do so.

For visitors

Visits from relatives and friends can lift the spirits of patients and aid their recovery. Visitors are always welcome at our hospitals and our information on visiting times, transport, parking and hospital maps will help you plan your visit.

Call and respond early (CARE) for patient safety

Are you worried about a recent change in your condition or a person you care for?

CARE for Patient Safety is a way for patients, families and carers to call for rapid assistance when they feel that the healthcare team has not fully recognised the patient’s changing health condition.

There are three easy steps to raise assistance:
  1. Use the call bell or go to the nurses’ station and talk to your nurse/midwife or doctor regarding your concerns.
  2. If you are still concerned, ask to speak to the nurse/midwife in charge of the shift.
  3. If you think it is urgent or remain concerned and feel that you have not had an appropriate response, call the duty nurse manager on 9599 4770.
    If you need to access a phone, please speak to staff. You will need to provide the following information:
  • name of patient
  • reason for the call
  • ward and room (if known).

Further information

The Health Consumers Council of WA (HCC) (external site) is an independent community based organisation, representing the consumers' voice in health policy, planning, research and service delivery. The HCC also advocates on behalf of consumers to doctors, other health professionals, hospitals and the wider health system.

The Consumers Health Forum (external site) of Australia provides up-to-date issues concerning consumers.

The Health and Disability Services Complaints Office (HaDSCO) (external site) is an independent statutory authority providing an impartial resolution service for complaints relating to health or disability services provided in the State of Western Australia. This service is free and available to all users and providers of health or disability services. HaDSCO was formerly known as the Office of Health Review.

MyHospitals (external site) provides information on hospitals throughout Australia and how they compare against national, state and territory healthcare targets.