We are all the patient experience

Occupational therapist reading from piece of paper
April 23, 2018

Patient Experience Week (23-27 April) provides the opportunity for the South Metropolitan Health Service (SMHS) to reflect on how our staff deliver excellence — not just through high-quality clinical care, but through a commitment to make a difference in the lives of our patients and their loved ones.

The theme for Patient Experience Week 2018 is ‘kindness’ and to highlight the impact kindness can have on a patient’s experience, we asked some of our staff to share the compliments they have received from their patients in this short video.

At SMHS, the patient experience is not just about providing excellent clinical care, but also the kindness and compassion our staff show to patients and their families.